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We’re here to help you understand your social media and its impact on your brand or event.
Our Customer Success team is here to answer all your questions, guide you through our platform and even help you set up your trackers for successful reporting.
Phone & Email Support
Help Documentation & Training
I have dealt with many tools. But Keyhole is the only one that is incredibly easy to use, and I was blown away that you have a built-in campaign performance predictions. That is something I haven’t seen anywhere else.
We really rely on Keyhole to figure out what the elements are in a campaign that makes content most engaging. This way, our clients are getting the best ROI for their buck, the least cost per engagement, the lowest CPM. It allows us to drive those metrics down and create content we know will create higher engagement.
When it comes to tracking our various hotel hashtags, Keyhole is far and away the best platform available… it came highly recommended at various digital conferences I’ve attended and from corporate colleagues I work with.
Get the most out of your Keyhole account with Premium Support!
Monthly $ 149 /month
Annually $ 135 /month
Premium Support added to your monthly subscription can help you get the most out of your social media analytics. Have a dedicated professional work with you to guide your tracking or market research.
With Keyhole Premium Support you get:
How does the free trial work?
Simple. Sign up for a free Keyhole trial and enjoy access to all of the features in the Corporate plan, with a 1,000 post limit. We want to make sure that you are completely satisfied with Keyhole before you buy the product.
Will I be charged at the end of my free trial?
No. Your free trial does not require a credit card. If you do not upgrade to continue using Keyhole, we will automatically cancel your account and pause your trackers at the end of your trial period.
Can I upgrade or downgrade anytime?
Yes. Keyhole is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
What types of payment do you accept?
We accept Visa, Mastercard, Discover and American Express, as well as Paypal. Monthly plans must be paid for by credit card.
We can issue an invoice payable by bank transfer to accounts larger than USD $4,000. Account access is activated once payment is received.
Which platforms can I track on with Keyhole?
Keyhole lets you track on Twitter, Instagram, Youtube, and Facebook depending on your choice of plan.
What are the tracking capabilities of each platform?
Twitter: Track Hashtags, Keywords, @Mentions, URLs, and any owned or public accounts.
Instagram: Track Hashtags & Owned/ Logged-in Accounts
Facebook: Track Hashtags and Keywords on Public Pages, plus accounts.
Youtube: Track Hashtags, Keywords and Accounts.
Can I use Keyhole on my own website?
Yes. You can embed our graphics directly on your website, or access our API.
Does Keyhole include historical data?
Historical data refers to data from before you started your Keyhole tracker. Plans below enterprise do not include historical data. However, it can be purchased on a per-project basis by clicking here.
What’s the difference between a keyword/hashtag tracker and account tracker?
Keyword and Hashtag trackers capture all posts that meet your search. A simple hashtag tracker for #puppies would capture all posts that use the hashtag moving forward. Account trackers analyze individual social media accounts on a granular level.
Can I search multiple search terms in one tracker?
Yes. You can make your search more specific by entering anywhere from 5 - 25 related search terms in your tracker, depending on which plan you’re subscribed to.
Can I download and share reports?
All Keyhole customers can download PDF & CSV reports and directly share their tracker URL. You can also get customized reports sent right to your inbox.
How does the 30-day money back guarantee work?
Within the first 30 days of an annual plan, if you haven't used Keyhole and find that it's not the right fit for your need, contact us and we'll refund your money. For fair use, if you've used Keyhole during the first month, you'll only be charged for the first month (at the monthly rate) and the remaining annual payment will be refunded to you.
You have more active trackers than this plan allows. Please pause trackers immediately to reach the limit of downgraded plan.